• 1. Q: Where is your HQ office and factory?

    A: Our HQ office and factory are both in city of Shenzhen, China.

  • 2. Q: Do you have any social media account?

    A: Of course! Until now we only have Instagram and the ID is hyppe_eu. We also will have Facebook and Twitter very soon.

  • 3. Q: If coming across after-sales service problem, how to contact you?

    A: You are welcome to send email to us directly, and the email address is

  • 4. Q: How could I become your wholesaler?

    A: Please contact us by email

  • 5. Q: What are the Hyppe warranty and return policy?

    A: Please contact the retailer where your device was purchased, and provide your original purchase receipt.

  • 6. Q:How could I get some promotion support?

    A:You could contact us by email marketing@hyppebrand.com

  • 7. Q:Besides disposable device, do you have other kinds of e-cigarettes?

    A:Yes, later we will launch rechangeable e-cigarette.

  • 8. Q: What is the minimum age to purchase Hyppe products?

    A:You must be of legal smoking age in your state / country to purchase e-cigarette.

  • 9. Q: How to know when Hyppe product Is empty?

    A:YWhen you cannot puff out anything, it is empty. But the last draw will not taste burnt at all, as our Hyppe product is consistent from beginning to end.

  • 10. Q: Is there anything special about Hyppe product's flavor?

    A:With simply 1 draw, Hyppe product would be right up in your alley. Hyppe product has uncomparable flavor among other disposables e-cigarette sticks in the market. Every puff would give you a solid throat hit, deep satisfaction, which is as awesome as your morning sip.